FAQs
Frequently Asked Questions (FAQ)
1. Where are you located?
Queen Boutique is a U.S.-based online store. We work with trusted international fulfillment partners to ship fashion-forward items directly to your door.
2. How long does shipping take?
Orders are processed within 2–5 business days.
Shipping times typically range from 7–20 business days, depending on your location. You’ll receive a tracking number once your order ships.
3. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with your tracking number and link to monitor the status of your delivery.
4. Can I change or cancel my order after placing it?
Orders are processed quickly, so changes or cancellations are only possible within 12 hours of placing the order. After that, your order may already be in processing and cannot be modified.
5. Do you offer refunds or returns?
We offer refunds or replacements only for items that are damaged, defective, or not as described.
Requests must be made within 7 days of delivery with photo proof. We do not accept returns for size issues or change of mind.
6. What should I do if I receive a damaged or wrong item?
Contact us at [weareblessed2119@gmail.com] with your order number and clear photos of the issue. We’ll resolve it quickly with a replacement or refund.
7. Do you ship internationally?
Yes! We ship worldwide to most countries. Please allow for longer delivery times depending on your region.
8. Will I be charged customs fees?
In some cases, international shipments may be subject to customs duties or import taxes. These charges are the responsibility of the buyer and vary by country.